Coris Bank International Tchad > CoriCashNet > FAQ
FAQ
Generalities
Q
What is "CORICASHNET"?
R
CORICASHNET is Societe Generale´s online banking service for Businesses customers that allows your business cash to be managed remotely and in complete safety.
Being away from your branch and as a CORICASHNET subscriber, at any time daily.
You can have:
• Information on your accounts (balance, account statement, details of forecasted movements)
• Online services (downloading forms, etc...)
You may carry out:
• Transfers.
• File transfert.
Being away from your branch and as a CORICASHNET subscriber, at any time daily.
You can have:
• Information on your accounts (balance, account statement, details of forecasted movements)
• Online services (downloading forms, etc...)
You may carry out:
• Transfers.
• File transfert.
Q
How secure is CORICASHNET?
R
CORICASHNET ensures security and confidentiality of your data and bank transactions with Digipass, a tool that generates OTP (one time password) that is to say unique algorithms (unknown to criminals). These passwords (a series of 6 digits) can be used only once.
The password validity period is about 30 seconds.
The password validity period is about 30 seconds.
Q
Since access is via the Internet, are there any risks of fraudulent transactions?
R
All transactions via CORICASHNET are subject to signature.
For security measures, the customer must define internally the different levels of authorization for each user.
For security measures, the customer must define internally the different levels of authorization for each user.
Q
What should be done when one of the users leaves the company?
R
Simply fill in the user identification endorsement.
The document is downloadable and available on the subscriber page. Of course, you will need to get the Digipass back that had been assigned to the user
The document is downloadable and available on the subscriber page. Of course, you will need to get the Digipass back that had been assigned to the user
Q
What equipment do I need to access CORICASHNET website?
R
You need a computer with internet connection and a version of Internet Explorer compatible with the SSL powerful encryption system (Secured Socket Layer) to 128 bits.
Security
Q
How much does it cost to have access to CORICASHNET?
R
Monthly subscription to CORICASHNET depends on the package chosen.
For more details about the packages, please contact your Customer Advisor.
For more details about the packages, please contact your Customer Advisor.
Q
What should I do if I have a problem accessing or using the tool?
R
If you have problems when you login onto the CORICASHNET site, you can contact our product expert by phone at (+235) 99 01 80 12, by email sogecashsgt@socgen.com or through your customer advisor.
Q
What should I do in the event of attempted theft of confidential information?
R
Contact our product expert by phone at (+235) 99 01 80 12, by email sogecashsgt@socgen.com or through your customer advisor.
Connexion
Q
How do I connect to CORICASHNET?
R
To use CORICASHNET, you need:
1. A subscriber code (ID) that was sent to you by email after activating your subscription,
2. An authentication device: a Digipass which was given to you by your Customer Advisor. Just go to www.sogecashnet.societegenerale.td on Internet browser and log in with your user ID and Digipass password generator.
1. A subscriber code (ID) that was sent to you by email after activating your subscription,
2. An authentication device: a Digipass which was given to you by your Customer Advisor. Just go to www.sogecashnet.societegenerale.td on Internet browser and log in with your user ID and Digipass password generator.
Q
What should I do if I lose my subscriber code or authentication device?
R
If you have forgotten your subscriber code or lost your authentication device (Token), you can contact the customer helpdesk service who will forward your subscriber code or provide a new authentication device (Token) that will be hand delivered to you.
Once the request has been made, we recommend that you do not to use your CORICASHNET subscription until you receive your new authentication device in order to avoid blocking access to the service again.
Once the request has been made, we recommend that you do not to use your CORICASHNET subscription until you receive your new authentication device in order to avoid blocking access to the service again.
Q
What should I do if I lose my subscriber code or authentication device?What should I do if I lose my subscriber code or authentication device?
R
If you have forgotten your subscriber code or lost your authentication device (digipass), you can contact your manager or the business expert to have it returned to you in person. Once this request has been made, we recommend that you do not use your CORICASHNET subscription until you have received your new authentication device, so as not to block your access to the service again.